In the pursuit of achieving goals and maximizing efficiency, competitiveness, and profitability, organizations are increasingly turning to managed services to optimize their business processes. Executives and leaders are finding empowerment through strategic partnerships that prioritize optimization. From process functionality to long-term growth and competitiveness, the power of collaboration is a valuable approach in positioning your business for success.  

A relationship in Business Process Services (BPS) operates synergistically, leveraging specialized knowledge and skillsets to drive achievement. Through this connection, businesses can refocus their efforts on core functionalities and the directives that truly matter. In addition to the numerous workflow benefits of partnering with a BPS resource, businesses gain access to valuable advantages which can enhance operations and propel initiatives towards greater success. 

Statistics Speak

In a ‘2023 Trends and Facts in BPO’ blog, Shortlister, a Human Resource consulting firm reviews a consolidation of several statistics regarding process reallocation. They explain that the top qualities that companies value in a service provider are: 

• Transparency (54%)  
• Trustworthiness (41%) 
• Understanding of the business (36%) 
• Proven results (36%) 
• Clear and frequent communication (33%)  

The study goes on to report that: 

• 57% of companies expressed that cutting costs was their main reason for enlisting process reallocation. In addition, 51% were driven by the access to new capabilities, and 49% by the opportunity to focus on business strategy and efficiencies within operating models.  
• 62% of the executives interviewed reported that the increased pace of digital landscape advancements has driven them to enlist managed services.  
• Roughly 54% of companies utilize the talent of personnel outside of their walls to interact with their customers. 
• 57% of companies utilize business process outsourcing as a means to prioritize core matters, operations, and undertakings. 

This survey by Shortlister also highlights that by reallocating non-core activities to specialized service providers, companies are finding renewed focus on their mission-critical functions and core competencies, and are improving overall efficiency and effectiveness.  

Diverse Perks

When companies look outside of their own walls to recruit labor, expertise, and functionality, there are additional perks. Aside from the strategy, expertise, and workforce, a major collaborative bonus is the ability to capitalize on the inherent advantages of the partner provider.

BPS suppliers manage and oversee the work and afford the overhead for their staff. This alleviates your company from providing coverage like healthcare benefits, workers’ compensation, and PTO - saving time, effort, and expense. Managed service providers are also responsible for their own licensing, permits, and insurance related to execution and maintenance of the role. They will manage compliance and regulatory requirements as dictated by the sector. Attrition, retention, training, and scheduling are also part of the package.

Cayuse, for example, is a BPS provider that brings several added perks along in the relationship. For instance, our corporate headquarters houses a state-of-the-art network and security operations center. This assures that the data we house is safeguarded and that the services we provide are uninterrupted. We have enhanced our security measures to protect the information of our company as well as that of our clients and partners. Our proactive approach and heightened security are valuable in a time when cyber threats and ransomware are more popular than ever.

Cayuse is also exceptional in partnership regarding our emphasis on diversity. We are tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), a federally recognized Indian tribe, and headquartered on a reservation property near Pendleton, Oregon. Cayuse and its clients benefit from distinctive advantages that come with minority contracting. Our roots stem from the tribes for whom they were founded, and our core values drive our practices each day. We are a company that believes in helping others achieve success and in living a better life. This extends to our partners and clients as well.

Collaboration is available to help your company flourish and grow in ways that reach beyond the walls of your company.

Cayuse - A Brief Overview

Cayuse Commercial Services is one of a family of companies that is held under the umbrella of Cayuse Holdings. Our family also includes:

• Cayuse Government Services
• Cayuse Technologies
• Cayuse Federal Services
• Cayuse Defense services
• Cayuse Native Solutions
• Native Hawaiian Veterans

In our entirety, we cater to both the private and public sectors, offering cutting-edge solutions and exceptional delivery across various areas such as information technology, business process services, and government client missions. Our primary objective is to mitigate risk by delivering high-quality outcomes that exceed expectations.

Cayuse offers a myriad of services in a BPS partnership. For example:

• Finance and Accounting
• Back Office billing
• Data entry
• Tax and audit functions
• Marketing
• Customer Service support
• Payroll
• Human Resources
• IT Professionals and Cybersecurity Officers

Along with BPS, Cayuse Commercial Services offers expertise in several other arenas, including:

• Application Development and Testing
• Data Services
• Cloud Services
• Cybersecurity and Operational Resilience
• Program and Project Management
• Service Desk and ITOC
• Strategic Insights Research
• Virtual Executive Assistants

The team at Cayuse is well versed, and our list of certifications proves it. Our skilled professionals provide your business with expertise and tenured knowledge with certifications that span:

• CISSP
• CCNA
• CBCP
• Certified Ethical Hacker
• AWS Certifications
• Google Certifications
• Microsoft Certifications
• FinOps Certified Practitioner
• FinOps Trained Containers
• FinOps Personas: Engineer, Finance & Procurement Training
• Oracle Certifications
• Six Sigma Black & Green Belt
• Scrum Master Certified

A Weight is Lifted

Collaboration is defined by Google as ‘the action of working with someone to produce or create something’. The world of managed services offers your business a network of skills and knowledge. Trusting an entity outside of your company takes the burden off of your growing list of things to do. It allows you and your staff to put your energy into other, more pertinent directives while allowing the experts to manage their designated areas.

Cayuse excels in providing seamless integration and scalable solutions to accommodate your evolving business needs. A partner like Cayuse will help you elevate your business processes while providing you with the opportunity to make a meaningful impact by supporting a minority-owned business. With our certifications, qualifications, and commitment to diversity, you can trust Cayuse to deliver exceptional results while promoting social responsibility.

Our collaboration unlocks a range of exclusive business perks. Our adaptability allows us to support your long-term success, helping you stay ahead dynamically and competitively. By leveraging our partnership, you gain an aggressive edge, enhance productivity, and achieve sustainable growth in an ever-changing business environment.

Learn more about our services and the beneficial ways in which Cayuse can realign your processes.