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Our experienced teams let executives focus on their goals by working hand in hand with them to complete tasks quickly and seamlessly.
VIRTUAL SUPPORT HELPS EXECUTIVES FIND TRUE AND TIMELY SUCCESS

VIRTUAL SUPPORT HELPS EXECUTIVES FIND TRUE AND TIMELY SUCCESS

THE CHALLENGE

A top global professional services and consulting company realized the need for a new system of administrative support for their executive level staff. Despite their development of several virtual models of assistance, offshore help was not satisfactory in supporting their mid-level tasks. Additionally, it was found that local on-site support was too costly. An onshore, virtual model was required to meet the needs of high level executives without sacrificing quality, timeliness or budget.

THE SOLUTION

Cayuse offered a viable approach - top quality executive administrative support in a consolidated, virtual environment. Compared to the in-house arrangement, recruitment from a rural location proved that it could provide a low cost solution, while maintaining and exceeding the quality of service expected by high-level staff.

With models of support designed to meet demonstrated needs, each executive was assigned a Cayuse Virtual Executive Assistant (VEA). With a team of virtual assistants, Cayuse was able to provide support across all U.S. time zones. Administrative tasks performed included travel arrangement, conference calls, meetings, document production, electronic mailers, research, and data entry.

OUTCOME

Cayuse’s executive support solution has been so effective at mimicking the in-person customer experience that executives rely on their assigned VEA for support with some of their most business-critical tasks. This model of virtual support has resulted in increased executive productivity and a significant cost savings as compared to utilization of in-person assistants.

The timeliness, responsiveness and accuracy that the virtual assistants deliver result in consistently high customer satisfaction scores and lead to a true level of confidence held between the executive and their administrative support team.

This model of virtual support has generated:

  • A KPI goal of 100% that is continuously met by Cayuse Virtual Executive Assistants due to attention to detail, technical skills, and professionalism
  • A consolidated assistant model that allows for knowledge sharing and consistency of support
  • Over 800 executives supported 
  • The ability to assist customers located across the U.S. and in multiple time zones
  • An average of 3,000 administrative requests per month

The executives continue to be pleased and productive, the assistants are able to utilize their talents from rural locations, and Cayuse continues to improve upon its model of virtual assistance, offering opportunity, support and success to all.